Okay
  Public Ticket #2187481
error 500
Closed

Comments

  • afaq007ahmad started the conversation

    I have php version 7.2 but still getting this error

  •  28
    Harshit replied

    Hi,

    What error you're getting?

    Can you share your website URL?

  • afaq007ahmad replied

    mailpuk.com

  • afaq007ahmad replied

    ?

  • afaq007ahmad replied

    your script have some major issues

  • afaq007ahmad replied

    Attached files:  sad.PNG

  •  28
    Harshit replied

    Hi,

    Please tell me what are those major issues.

    Also, provide me your control panel credentials so that I can look into the error you're getting.

  • afaq007ahmad replied

    I attached a screenshot or error 

    you can check this 

    and also email fetching is so poor some time it takes 5 miniutes to fetch 

  • afaq007ahmad replied

    and sometime email appear and than disappeared  is a second 

  • afaq007ahmad replied

    it automatically shows something went wrong popup without any error

  •  28
    Harshit replied

    Hi,

    I will need your control panel credentials to further investigate the issue.

    Regarding the delay in receiving the email, that its related to your hosting or mail server which you're using with TMail.

    So, first of all, I will need control panel login (cPanel or something) to check why you're getting that error, after that, I will see what can be done in the delay part of it.

  •   afaq007ahmad replied privately
  •  28
    Harshit replied

    Okay, please wait while I check this out. 

  •  28
    Harshit replied

    Hi,

    Wow! Your server is pretty fast. I got my mail in less than 10 seconds.

    http://mailpuk.com/mailbox/beufos@opcrt.com

    So, I think that's good. But there is some other issue, for some reason HTTPS is not working, so you can ask Namecheap on how to resolve that.

    Also, your hosting is limiting the call to IMAP, so I kept fetch seconds to 5 from 1 second.

    Just check now and see if you're still getting that error or not.

  • afaq007ahmad replied

    This issue is still there

    Attached files:  sad.PNG

  •  28
    Harshit replied

    Hi,

    I tweaked some settings on your TMail, try now.

  • afaq007ahmad replied

    ok still getting that error

  •  28
    Harshit replied

    Hi,

    You're keeping fetch seconds to less than 5 and your host is blocking such frequent request.

    I had changed your settings to 5 seconds again.

    If you change this seconds, your host will again block it and you will face that error.

  • afaq007ahmad replied

    trymails.com

    hello check this out 

  •  28
    Harshit replied

    Hi,

    I assume your issue must be resolved after we spoke on the live chat.