Please DO NOT share sensitive information WITHOUT marking the response as PRIVATE

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  Public Ticket #2449462
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  • sdouqi.bader started the conversation

    Something went wrong

    Attached files:  2020-06-22 23_14_11-TMail-1minmail-tempmail.png

  •  14
    Aankit replied

    Hello!

    Looks like the IMAP credentials are not working.

    Can you check that? 

    Also, are you using cPanel based email account or a external email account for IMAP access?

    Aankit
    Support Crew

  • sdouqi.bader replied

    how can I activate IMAP

    yes i use cPanel based email account

  •  14
    Aankit replied

    Hello!

    Looks like you missed the installation video.

    Incase if you have already seen this video, please share the cPanel details so I can look into this issue.

    PLEASE mark your reply as PRIVATE while sharing cPanel credentials.

    Aankit
    Support Crew

  •   sdouqi.bader replied privately
  •   Aankit replied privately
  •   sdouqi.bader replied privately
  •  14
    Aankit replied

    Hello!

    Below were the problem with your installation

    1. You enabled force SSL but didn't installed SSL on your domain. Your host doesn't have Let's encrypt enabled so ask them to install SSL for you. I have disabled force SSL for now.

    2. Your host doesn't have certificate for IMAP access, so I have disabled that as well.

    3. You didn't had timezone set in your which is required. I have set UTC for now. 

    You site does seems to be working fine now. Please check

    Aankit
    Support Crew

  •   sdouqi.bader replied privately